IMPORTANT COVID-19 UPDATE 3-19-20
PLEASE NOTE: This is
updated information Effective 3-19-20 5 pm
Plant City Animal
Hospital is continuing to carefully monitor the developing situation regarding
the COVID-19 corona virus outbreak. We
have no immediate plans for closure and currently are continuing to offer inpatient
and outpatient treatments. We are still
performing surgeries, but scheduling of any elective surgeries is currently
suspended. (If your pet has an elective
procedure scheduled, we are trying to proceed with those surgeries, but it may
be become necessary to reschedule.) If the CDC or state or national health
authorities issue recommendations or mandates regarding business closures we
may have to limit or temporarily cease our current operations. Over recent weeks, for your protection we
have instituted additional disinfecting of surfaces that you would routinely
come in contact with while in our facility.
In order to reduce the
chance of your exposure or exposure of our staff we are instituting temporary
changes to our normal operating procedures.
We hope to be able to continue offering healthcare to your pets during
this uncertain time. In the event of
staff exposure to an infected individual, quarantine requirements could require
closure for an extended time.
Our reception area
and waiting room are temporarily closed to outside access. Effective Immediately, we will be offering
only a curbside service option for your pets.
(Think of it as VIP Service.) When
you arrive at the office, please call our number 813-752-3073 and let us know
you are here. A member of the staff will
check you in over the phone and gather all pertinent information. When we are ready to admit your pet for
treatment, we will call you (the call may come from a number you do not
recognize) and a member of our staff will meet you at the door and take your
pet into the hospital and you will return to the comfort of your car to wait during
your pet's visit. Our staff member will
place a disinfected leash on you dog, and you will be asked to remove any
collars, leashes or clothing items from your pets. (These items can serve as a source of virus
transfer if contaminated.) All cats will
need to be in an enclosed carrier for their protection, No Exceptions (We
always recommend transporting cats this way as it decreases the likelihood of
them becoming frightened and getting away from you during transport.)
Staff will call you
if we need any additional history, Dr. Wicker will call and discuss any
findings or treatment recommendations and answer any questions you have. Your
pet will be treated and when treatment has been completed, we will call you to
go over the charges and any medication instructions. We will then accept payment over the phone (We
are providing this service for your protection even though it costs us more to
do so.) If you must pay in cash, we will
credit any overpayment to your account rather than providing change. (Note: If you prefer, we can e-mail your
itemized receipt rather than providing you a paper copy while there.) We will notify you when the transaction is complete,
and you will then come back to the door to be reunited with your pet. (In some cases, a staff member may come to
your car if needed e.g., if we cannot reach you by phone.)
If you have a pet
that is difficult to handle unless you are present, you may need to reschedule
to a later date.
maintaining an effective social distance from others when you are waiting
outside or approaching and leaving the front door. Please
be courteous of others that are waiting.
If you have an emergency,
please call in advance so we can prepare for your arrival. (This is always a good idea because if Dr.
Wicker is in surgery or not in the office, our staff can help direct you
elsewhere and avoid delays in your pet receiving treatment.)
The same procedure
will be followed when you need to pick up medication, food etc. Give us a call when you arrive to pick up
medication, food etc. We will accept
payment and notify you when to come to the door to pick up your medication,
currently there are still no reported cases of COVID-19 causing illness in
pets. However, the A.V.M.A. recommends that if an individual in your home is
ill, they should avoid contact with the pets.
There is a possibility that virus on their fur (just like virus on other
surfaces) could infect others.
If you need to bring
in a pet that has had exposure to infected individuals, (or individuals with
fever or respiratory symptoms), please notify us so additional precautions may
be taken. If you are ill (fever,
respiratory or flu-like symptoms) do not bring in your pet. If it is a necessity for your pet to be seen,
find someone else to bring your pet. (And
we wish you a speedy recovery.)
Lastly, please be
patient as we operate under these new procedures. Due to these additional requirements, it may
take longer and we may be behind schedule.
If your pet is scheduled for wellness checkups, vaccinations or elective
surgeries and you would rather reschedule their appointment, please let us
know. As we adjust to these new
procedures, we will alter our scheduling to try to avoid delays when you are
We will continue to
monitor the situation and post updates on our Facebook
website www.plantcityanimalhospital.com As always, please contact us by phone
813-752-2073 or e-mail firstname.lastname@example.org with any questions.
As always, our goal
is to provide quality healthcare to your pet in a friendly and caring
environment for you. We will do our best
to do so even in these difficult times.
Dr. Wicker and the staff of Plant City Animal Hospital
This information is available in the following file: